Role and Responsibilities
The IT Specialist is responsible for analyzing, testing, troubleshooting, evaluating existing network systems, and general end user support. The IT Specialist will assist in performing network maintenance and extended set ups to ensure company networks operate correctly with minimal interruption.
Essential Duties and Responsibilities:
Configure WAN or LAN routers or related equipment at multiple locations
Configure security settings or access permissions for groups and individuals and remove access as needed
Set up new equipment for employees and do basic training as needed
Software installation and updates to servers and end user PCs
Analyze and report computer network security breaches or attempted breaches
Identify the causes of networking problems and provide resolutions
Maintain and update documentation on all network and company resources
Troubleshoot network or connectivity problems for users
Support desk phones, cell phones, iPads, building access, and security camera access
Provide support in any other IT related issues to all employees
Required Knowledge, Skills and Abilities
Strong knowledge of WAN/LAN, VPN and IPv4
Strong knowledge of Microsoft tenant and Active Directory
Strong knowledge of Exchange, Entra, Intune and Windows Defender
Strong knowledge of Microsoft Office 365, Teams and SharePoint
Proficient with Microsoft and Linux operating systems
Strong knowledge of computer security and protection processes and best practices
Excellent verbal and written communication skills
Work Environment
Ability to sit or stand for extended periods of time
Ability to carry 50+ lbs
Responsible for physical cleanup in secure locations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Some evening and overnights will be required
Reliable transportation and no slip steel toe boots required for occasional travel to jobsites
Qualifications and Education Requirements
Associate degree required; bachelor’s degree preferred
Minimum 5 Years of computer and infrastructure support experience
AAP/ EEO Statement
At Modern, we understand that every employee is different in their own way. We support and thrive off those differences. We do not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, military status, or other non-merit factors. Modern is a proud equal opportunity workplace and affirmative action employer.