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Project Sales/Service Manager

Blaine, MN

Job Type

Full-time

Role and Responsibilities

The Project Sales/ Service Manager directs service technicians and manages schedules to complete work in a timely manner for the customer. They are responsible for the timing and workflow of projects and how it relates to others.


Essential Duties and Responsibilities:

  • Promotes new business and upgrading of existing agreements by instructing and directing staff to generate and report leads and sales opportunities

  • Plans and efficiently schedules customer introductions

  • Surveys mechanical systems and creates cost savings proposals for the prospective client

  • Determines repair, modification, and/or replacement requirements to provide prospects with solutions to problems with mechanical systems

  • Audits required documents prior to start of work

  • Performs project work as required

  • Understands timing of workflow and how it relates to others

  • Develops and communicate schedule to suppliers

  • Forecasts work force, labor (by type) burden, organizational changes, vehicle requirements, and actual gross profit levels

  • Demonstrates ability to accurately determine job priorities by scheduling personnel and materials with the dispatcher

  • Plans project work to assure field personnel, material, and equipment are on the job at the right time

  • Resolves schedule conflicts as required

  • Qualifies prospects, answers questions and objections in a proficient and responsible manner

  • Assures proper staffing, training, tools, test equipment, systems, and procedures are in place to allow staff to complete all work in a cost-effective and high-quality manner

  • Directs and monitor service technicians in the preparation for scope of work in a timely manner for materials, equipment, and subcontracts

  • Promptly addresses customer complaints to assure resolution and maintain long-term relationships

  • Reports progress and estimate deviations, and customer complaints in writing

  • Approves work orders and completing billing of projects

  • Recommends appropriate personnel actions, i.e. hiring, firing, promotions, demotions, compensation, etc.

  • Instructs and direct staff to promptly respond to customer trouble calls and resolve problems quickly and efficiently while building and maintaining customer confidence and satisfaction

  • Acts as a primary local customer contact for project activities; liaise with customer to discuss contract changes/modifications, staffing, and technical performance

  • Performs other duties as assigned


Required Knowledge, Skills and Abilities

  • Competent understanding of systems for both project and maintenance agreements

  • Understand timing of work and how it relates to others

  • Understand purchase requirements

  • Understand the relationship between performance, customer satisfaction, and new business

  • Understand service management flow and roles


Work Environment 

  • Must be able to work in high pressure situations facing strict deadlines

  • Hours may exceed 40 hours per week to effectively perform this position

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position


Education requirements

  • Knowledge of operations and field work

 

AAP/ EEO Statement

At Modern, we understand that every employee is different in their own way. We support and thrive off those differences. We do not discriminate in employment based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, military status, or other non-merit factors. Modern is a proud equal opportunity workplace and affirmative action employer.

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